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General Conditions - Exotic Treasures

General Conditions

TERMS AND CONDITIONS

This is the page with the small print. A necessary and important page with information on both the client’s and the seller’s rights and obligations. Please read carefully.

COMPANY DETAILS

Exotictreasures.be is owned and managed by Geert van cleemput Bvba.
The headoffice is located on Hazewindstraat 29B3, 9100 Sint-Niklaas,Belgium.
The company is registered with the following Nr.
BE0869948260
KVKnr.0314595348

SIGNATURE AND PROOF

Both parties (client and seller) accept electronic communication such as E-mails,as a legal proof of communication.
The client is responsible for supplying the seller with the correct data;
The final confirmationof the order by the client serves as acceptance of the order at the mentioned price. This confirmation serves as a signature and explicit acceptance of all handling via the website.

PRICES

All prices include VAT. The seller reserves the right to change its prices and published errors are not binding. The listed pictures and illustrations are not binding. The seller reserves the right to stop or partially stop the site for the purpose of maintenance,updates or any other reason,even without prior notice.

PAYMENTS

All payments on the website are securely processed. The seller uses payment platforms that meet all PCI-DSS (payment card industry data security standard) requirement (level1 PCI compliant) payment card and order data is encrypted and secure and 256-bit SSL certificates are used to keep order details secure.
However the client prefers to pay in a different way then offered through this website, please contact the seller at info@exotictreasures.be.
By law article 1583 of the Belgium Civil code (Belgisch burgerlijk wetboek). The seller will remain the sole owner of the sold products untill the day that the complete payment of the total payable amount,possible interests or damage claims have been made. In the event of late payment of more then 30 calender days after the due date of the invoice, a fixed penalty of 12% of the amount will be payable to cover recovery costs.
Moreover an interest of 8% annualized will be charged on the amount starting from the 30th day of the delay in payment.
In case of a dipute the courts will have jurisdiction over the juridical district of Dendermonde (Belgium) in wich the registered office of Geert van cleemput BVBA is registered and located.

ORDERS

By sending a confirmation on an order to the client the seller assumes that the client accepts the prices ad discriptions of the available products as listed on the site. By ordering online the buyer accepts a sale contract with the seller and agrees with itd terms and conditions. The client will be notified with an order confirmation by E-mail and this confirmation will summarise the details of the order. The seller will deliver all product as listed on the site as long as stock lasts. If an article is out of stock, the client will be otified immediately. The sales contract between the client and the seller starts at the moment when the order is accepted by the seller.

DELIVERY

All parcels will be sent out of the sellers warehouse within two business days after the receiving of the clients payment. Delivery times in Europe vary between 3 to 6 business days. Depending on the clients location.These delivery times are indicative and are respected in 90% of the cases. The seller ships the clients order using the transportation services of Bpost. The client will receive an E-mail containing the tracking Nr., so the client can trace his/her parcel at all times. Delays in shipping with the help of logistical partners, the seller does his utmost to deliver the clients order on time. However if delays occur please contact the seller immediatly. No delay in delivery can result in a complaint or request for a refund.

ARTICLES NOT COLLECTED

The seller can not be held responsible for parcels not received or collected. In case parcels are not collected they will return to the seller. The seller is not responsible for returned items. The seller will charge the client for delivering the parcel a second time if the parcel is not received or collected on the first shipping.
The client can consider providing the seller with his/her work address instead of his/her home address.

USAGE OF THE WEBSITE

This website has been created and is managed by the seller.
Visitors on the website can freely browse and print for personal us but not for commercial purposes. Clients who place an order,confirm with the order that they are a natural person and that he or she does not have the intention to resell the bought products. Wholesale clients who are interested in buying the product range of exotictreasures for reselling purpose are kindly requested to contact the seller at info@exotictreasures.be

INTELLECTUAL PROPERTY

All parts of the site of the seller,including the technology used for building this site,are exclusive property of the seller and protected by copyright. Users who own their own website and who even for personal use,want to create a link between their own website and the startpage of the seller, have to request explicit permission with the seller.

RIGHT OF WITHDRAWAL

The seller strives for 100% satisfaction with its customers. Immediatly after delivery,the client is expected to check his/her order and that it is accurate. If one or more articles are not to the clients satisfaction after receiving them, the client holds the right to notify the seller and to return the goods.
The client has the right to cancel the contract within 14 days without giving any reason. The withdrawal period will expire 14 days after the day of delivery.
To exercise the right of withdrawal, the client must inform the seller about his/her decisionto withdraw by an unequivocal statement in writing by post or by E-mail.
To meet the withdrawal deadline, it is sufficient for the client to send his/hers communication concerning exercising his/hers right of withdrawal before the withdrawal period has expired.
If the client withdraws from the agreement,the client will receive a refund for all the payments,excluding any paid delivery charges. (excluding any additional costs resulting from the choice of a type of delivery other then the standard delivery or cheapest offered by the seller)
in case the client uses this right,he/she is obliged to return the goods in theit original condition (including the original packaging, and this at the client’s own risk and expense.
The seller may withhold reimbursement untill the seller have received the goods back or untill the client have supplied evidence of having returned the goods,wichever is the earliest.
ENL304/84 official journey of the European union 22/11/2011
No later theb 14 days after the seller has been informed about the clients decision to withdraw from the contract and the seller has received the returned goods, the seller will refund the client using the same payment method as the client used in the initial transaction, unlessnthe client has agreed otherwise. In any case, the client will not be charged for such reimbursement.
All returns should be addressed to:
GEERT VAN CLEEMPUT BVBA
HAZEWINDSTRAAT 29B3
9100 SINT-NIKLAAS
BELGIUM
PHONE: +32495152947

COMPLAINTS AND DEFECTS

Despitz taking good care of all the items sent, an article can somehow get damaged. If the outside of the packaging appears to be damaged due to transportation the client must indicate this on the delivery note when signing for receipt, or refuse to accept the parcel.
All complaints regarding damages,defects or delays in delivery should be directed to info@exotictreasures.be
Please add pictures in case of damaged goods.
In casz of a damaged or defective product the client mus inform the seller within 48 hours after receiving the goods. This can be done in writing or via Email to info@exotictreasures.be
If the client does not notifie the seller within the aforementioned time frame,the goods are considered sold and delivered.
At that time it is assumed that the client has exepted his/her order in the state as it was delivered and no refunds can be made anymore.
When the client returns the items, they must be undamaged and returned to the seller in its original packaging. Returning the items is at the clients own expense. The seller must immediatly have the ability to check the complaints made. The client will give the seller in all circomstancesthe opportunity to repair any defects if that is possible.
The client will loose all rights if he/she has not made his/her complaint in the stipulated period and/or if the client has not given due attention to detect possible defects as soon as possible.
If the client’s complaint is valid in the sellers eyes, the seller has the option to pay a fee,the level of the maximum total amount of the invoice for the goods delivered or to dliver the goods again.
The seller is not obliged to pay for other damages under any denomination.
The seller will refund the purchase price of the items within 14 days after receiving the returned goods. Purchase price means the purchase amount of the itemm minus the original shipping charges (if any)

PICTURES AND OTHER IMAGES

All picture and images on this website are the sole property of the seller. These pictures and images can not be used or copied without prior written agreement,nor can be used for other purposes.

PERSONAL DATA

The client personal data is saved to the cutomer relation management system to process the order,client administration,delivery,invoicing,marketing and publicity only i.e. for sending newsletters. The client can at all time request for his/her personal data and /or correct thm.
The client holds the right to ask the seller to not use his/her data for marketing and publicity purposes. The client’s personal data will never be forwarded or sold for marketing purposes to any third party.

LIABILITY

The seller aims to solve all possible disputes in mutual consultation whereever possible. If that is not possible,all disputes on the conclusion,validation,interpretation or performance of the contract will be solved by Belgian court in the jurisdicial district of Sint-Niklaas, Belgium.
Belgian law is applicable to the terms and conditions.
The seller can not held reponsible by the client for mistakes, defects or loss of income by using the website.